REFUNDS
We offer a 30-day, no-hassle refund policy for items that arrive defective, broken, or with missing parts. If your product has a factory defect, arrives damaged, or is missing components, we take full accountability — simply send the product back to us within 30 days of receiving it, and we’ll refund your money once it’s received. Please note that the product must be returned in its original condition, with all original packaging, before the refund can be processed.
CANCELLATIONS
To cancel an order, please contact us immediately at nvorausa@gmail.com. If you cancel within 4 hours of purchase, we’ll unconditionally refund your money in full.
RETURNS
If your product is defective, let our support team know right away and we’ll arrange a replacement.
We’re unable to accept returns on retail purchases, items ordered incorrectly, or products damaged due to customer error. We do not accept returns on non-damaged items or items that were delivered correctly.
To request a return, email our support team. Once your claim is approved, we’ll provide instructions for sending your item back to our warehouse. Please note that return shipping costs are the responsibility of the purchaser.
