All orders are processed within 1–2 business days. Once your order has been fulfilled, it will be shipped according to the shipping method selected at checkout. Please note that delivery times may vary depending on your location and carrier delays, which are outside of our control.
If your order arrives damaged, or if your package is lost in transit, you must contact us first so we can assist you.
To report a shipping issue, please reach out to our support team with:
Your order number
A brief description of the issue
Photos of the damaged item(s), if applicable
Once we review your claim, we will determine the appropriate resolution. This may include resending the item or issuing a refund, depending on the situation.
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible so we can make it right.
After reviewing the issue, we will offer either:
A replacement item, or
A refund, if a replacement is not available
We ask that customers contact us before initiating any chargebacks or disputes so we can resolve the issue quickly and fairly.
If you have any questions about your order or need help with a shipping issue, please contact us at:
NVORAUSA@GAMIL.COM
